Store Policies

Refund & Return Policy

At Yellow Crescent Book Store, we are committed to providing high-quality books and a smooth shopping experience. This Refund & Return Policy is prepared in accordance with the Consumer Protection Act 1999 of Malaysia.

1. Eligibility for Refunds or Returns

You may request a refund or return if:

• The book received is defective, damaged, or incorrect
• The book does not match the description on our website
• The book contains printing errors, missing pages, or manufacturing defects

2. Non-Refundable Items

The following items are not eligible for refunds:

• Digital products (e-books, downloadable files)
• Books damaged due to customer mishandling
• Books with minor cosmetic imperfections that do not affect readability
• Clearance or promotional items (unless defective)

3. Refund Request Window

Refund or return requests must be submitted within 7 days of receiving your order.

4. How to Request a Refund

5. Return Shipping

• If the issue is caused by us, we cover return shipping.
• If the customer changes their mind, return shipping is borne by the customer.

6. Refund Method

Approved refunds will be issued via:

• Bank transfer
• Store credit
• Original payment method through iPay88 (if applicable)

Delivery / Shipping Policy

This Delivery / Shipping Policy outlines how Yellow Crescent Book Store processes, ships, and delivers orders in accordance with Malaysian e-commerce regulations.

1. Shipping Coverage

We deliver to:

• All states in Malaysia
• International destinations (optional)

2. Delivery Timeframes

Estimated delivery times:

• West Malaysia: 2–5 working days
• East Malaysia: 3–7 working days
• International: 7–21 working days

3. Shipping Fees

Shipping fees are calculated based on weight, destination, and courier rates. All fees are shown at checkout.

4. Order Processing Time

Orders are processed within 1–2 working days after payment confirmation via iPay88.

5. Tracking Information

A tracking number will be emailed once your order is shipped.

6. Delivery Issues

7. Failed Delivery / Returned Parcels

If a parcel is returned due to incorrect address or failed delivery attempts, reshipping fees may apply.

8. International Shipping

Customs duties or import taxes (if any) are the responsibility of the customer.