{"id":69,"date":"2025-12-18T15:29:49","date_gmt":"2025-12-18T15:29:49","guid":{"rendered":"https:\/\/yellowcrescentkl.com\/?page_id=69"},"modified":"2025-12-25T15:11:51","modified_gmt":"2025-12-25T15:11:51","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/yellowcrescentkl.com\/ms\/shipping-returns\/","title":{"rendered":"SHIPPING &#038; RETURNS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"69\" class=\"elementor elementor-69\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3cedc0 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"d3cedc0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0c0cb0\" data-id=\"f0c0cb0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a53c0ac elementor-widget elementor-widget-html\" data-id=\"a53c0ac\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    :root {\r\n        \/* UPDATED COLORS: #000000 + #FFCC40 + #FAA61A *\/\r\n        --cs-primary: #000000;   \/* \u4e3b\u8272\uff1a\u9ed1 *\/\r\n        --cs-accent: #FFCC40;    \/* \u4e3b\u9ec4 *\/\r\n        --cs-accent-2: #FAA61A;  \/* \u6b21\u9ec4\/\u6a59\u9ec4 *\/\r\n\r\n        --cs-text-body: #333333;\r\n        --cs-bg-light: #f9f9f9;\r\n    }\r\n\r\n    .cs-policy-wrapper {\r\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\r\n        color: var(--cs-text-body);\r\n        line-height: 1.6;\r\n        background-color: #f4f4f4; \/* \u6574\u4f53\u9875\u9762\u6d45\u7070\u80cc\u666f *\/\r\n    }\r\n\r\n    \/* --- 1. 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Polisi Bayaran Balik &amp; Pemulangan ini disediakan mengikut Akta Perlindungan Pengguna 1999 Malaysia.\r\n            <\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">1. Kelayakan untuk Bayaran Balik atau Pemulangan<\/h3>\r\n            <p class=\"cs-clause-text\">Anda boleh meminta bayaran balik atau pemulangan jika:<\/p>\r\n            <ul class=\"cs-policy-list\">\r\n                <li>Buku yang diterima rosak, cacat atau tidak betul<\/li>\r\n                <li>Buku ini tidak sepadan dengan penerangan di laman web kami<\/li>\r\n                <li>Buku ini mengandungi ralat percetakan, halaman yang hilang atau kecacatan pembuatan<\/li>\r\n            <\/ul>\r\n\r\n            <h3 class=\"cs-clause-title\">2. Barangan Tidak Boleh Dikembalikan<\/h3>\r\n            <p class=\"cs-clause-text\">Item berikut tidak layak untuk bayaran balik:<\/p>\r\n            <ul class=\"cs-policy-list\">\r\n                <li>Produk digital (e-buku, fail yang boleh dimuat turun)<\/li>\r\n                <li>Buku rosak akibat salah pengendalian pelanggan<\/li>\r\n                <li>Buku-buku dengan sedikit kecacatan kosmetik yang tidak menjejaskan kebolehbacaan<\/li>\r\n                <li>Barangan pelepasan atau promosi (melainkan rosak)<\/li>\r\n            <\/ul>\r\n\r\n            <h3 class=\"cs-clause-title\">3. Tetingkap Permintaan Bayaran Balik<\/h3>\r\n            <p class=\"cs-clause-text\">Permintaan bayaran balik atau pemulangan mesti dihantar dalam tempoh <strong>7 hari<\/strong> of receiving your order.<\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">4. Cara Meminta Bayaran Balik<\/h3>\r\n            <div class=\"cs-contact-box\">\r\n                <p style=\"margin-top:0;\">Emel kami di <a href=\"mailto:muhammadmahdum2000@yahoo.com\" class=\"cs-email-link\">muhammadmahdum2000@yahoo.com<\/a> dengan:<\/p>\r\n                <ul class=\"cs-policy-list\">\r\n                    <li>Nombor pesanan<\/li>\r\n                    <li>Foto atau video yang menunjukkan isu tersebut<\/li>\r\n                    <li>Penerangan ringkas tentang masalah tersebut<\/li>\r\n                <\/ul>\r\n                <p style=\"margin-bottom:0; font-size: 14px; color: #777;\">Kami akan membalas dalam tempoh 3 hari bekerja.<\/p>\r\n            <\/div>\r\n\r\n            <h3 class=\"cs-clause-title\">5. Penghantaran Pulangan<\/h3>\r\n            <ul class=\"cs-policy-list\">\r\n                <li>Jika masalah itu disebabkan oleh kami, kami akan menanggung kos penghantaran balik.<\/li>\r\n                <li>Jika pelanggan berubah fikiran, kos penghantaran balik ditanggung oleh pelanggan.<\/li>\r\n            <\/ul>\r\n\r\n            <h3 class=\"cs-clause-title\">6. Kaedah Bayaran Balik<\/h3>\r\n            <p class=\"cs-clause-text\">Bayaran balik yang diluluskan akan dikeluarkan melalui:<\/p>\r\n            <ul class=\"cs-policy-list\">\r\n                <li>Pindahan bank<\/li>\r\n                <li>Kredit kedai<\/li>\r\n                <li>Kaedah pembayaran asal melalui iPay88 (jika berkenaan)<\/li>\r\n            <\/ul>\r\n        <\/div>\r\n\r\n        <div class=\"cs-divider\"><\/div>\r\n\r\n        <div class=\"cs-policy-section\">\r\n            <h2 class=\"cs-section-title\">Dasar Penghantaran \/ Penghantaran<\/h2>\r\n            <p class=\"cs-clause-text\">\r\n                Dasar Penghantaran\/Penghantaran ini menggariskan cara Kedai Buku Bulan Sabit Kuning memproses, menghantar dan menyampaikan pesanan mengikut peraturan e-dagang Malaysia.\r\n            <\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">1. Liputan Penghantaran<\/h3>\r\n            <p class=\"cs-clause-text\">Kami menghantar ke:<\/p>\r\n            <ul class=\"cs-policy-list\">\r\n                <li>Semua negeri di Malaysia<\/li>\r\n                <li>Destinasi antarabangsa (pilihan)<\/li>\r\n            <\/ul>\r\n\r\n            <h3 class=\"cs-clause-title\">2. Tempoh Masa Penghantaran<\/h3>\r\n            <p class=\"cs-clause-text\">Anggaran masa penghantaran:<\/p>\r\n            <ul class=\"cs-policy-list\">\r\n                <li><strong>Malaysia Barat:<\/strong> 2\u20135 hari bekerja<\/li>\r\n                <li><strong>Malaysia Timur:<\/strong> 3\u20137 hari bekerja<\/li>\r\n                <li><strong>Antarabangsa:<\/strong> 7\u201321 hari bekerja<\/li>\r\n            <\/ul>\r\n\r\n            <h3 class=\"cs-clause-title\">3. Yuran Penghantaran<\/h3>\r\n            <p class=\"cs-clause-text\">Caj penghantaran dikira berdasarkan berat, destinasi dan kadar kurier. Semua caj ditunjukkan semasa pembayaran.<\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">4. Masa Pemprosesan Pesanan<\/h3>\r\n            <p class=\"cs-clause-text\">Pesanan diproses dalam tempoh <strong>1\u20132 hari bekerja<\/strong> selepas pengesahan pembayaran melalui iPay88.<\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">5. Maklumat Penjejakan<\/h3>\r\n            <p class=\"cs-clause-text\">Nombor penjejakan akan diemelkan sebaik sahaja pesanan anda dihantar.<\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">6. Isu Penghantaran<\/h3>\r\n            <div class=\"cs-contact-box\">\r\n                <p style=\"margin:0;\">Untuk kelewatan, kehilangan bungkusan atau kerosakan semasa transit, hubungi:<br>\r\n                <a href=\"mailto:muhammadmahdum2000@yahoo.com\" class=\"cs-email-link\">muhammadmahdum2000@yahoo.com<\/a><\/p>\r\n            <\/div>\r\n\r\n            <h3 class=\"cs-clause-title\">7. Penghantaran Gagal \/ Bungkusan Dipulangkan<\/h3>\r\n            <p class=\"cs-clause-text\">Jika bungkusan dikembalikan kerana alamat yang salah atau percubaan penghantaran yang gagal, yuran penghantaran semula mungkin dikenakan.<\/p>\r\n\r\n            <h3 class=\"cs-clause-title\">8. International Shipping<\/h3>\r\n            <p class=\"cs-clause-text\">Duti kastam atau cukai import (jika ada) adalah tanggungjawab pelanggan.<\/p>\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Store Policies Transparency and trust for our valued readers. Refund &#038; Return Policy At Yellow Crescent Book Store, we are committed to providing high-quality books and a smooth shopping experience. This Refund &#038; Return Policy is prepared in accordance with the Consumer Protection Act 1999 of Malaysia. 1. Eligibility for Refunds or Returns You may [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":7,"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":293,"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/pages\/69\/revisions\/293"}],"wp:attachment":[{"href":"https:\/\/yellowcrescentkl.com\/ms\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}